Frequently asked questions
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Do you support Access to Work grants?
Yes, we do please follow this link Form to complete our online order form and attach your grant for reference.
Do you provide one to one coaching?
Yes we do please contact the client services team to assist you further clientservices@geniuswithin.org
What other services do you provide?
Co Coaching, Manager Coaching, Group Coaching, Awareness Training, Consultancy, Workplace Needs Assessments, Holistic Diagnostic Assessments https://geniuswithin.org/
eLearning https://elearning.geniuswithin.org/
Our BPI accredited Genius Finder Pro https://geniusfinder.com/
Can I get training for my Software?
Yes, We offer training for all our Software options available, these can be purchased by the hour.
How are remote training sessions delivered?
Remote sessions are delivered on a one-to-one basis, normally via Microsoft Teams or Zoom. Your trainer will agree on your preferred platform beforehand and will send you a link once the appointment is confirmed.
How do I book my training sessions?
Once we have processed your order we will allocate you a trainer. The trainer will contact you directly to book your session(s).
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
How long for delivery of hardware
Our standard delivery is 2-4 working days for hardware, unless otherwise stated
The Item I want is out of stock
Please contact us at clientservices@geniuswithin.com for a stock update and timeline
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.